Privacy Policy

Effective Date: 20/05/2025

Welcome to The Urban Sisters (“we”, “our”, or “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from theurbansisters.com.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address, and payment details (processed securely via third-party providers).
  • Device Information: IP address, browser type, time zone, and cookies to improve user experience.
  • Order Information: Items purchased, order history, and preferences.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders
  • Communicate with you about orders, returns, or customer service
  • Send updates, promotions, or newsletters (you may opt out anytime)
  • Improve and personalize your experience on our website
  • Detect and prevent fraud or security issues

3. Sharing Your Information

We only share your information with third parties in the following cases:

  • With payment gateways and delivery providers to complete your order
  • With service providers who help us operate our website (e.g., analytics, marketing platforms)
  • When required by law or to protect our rights and users

We do not sell or rent your personal data.

4. Data Security

We take your data security seriously and implement reasonable security measures to protect your information. However, please note that no online system is 100% secure.

5. Your Rights

Depending on your location, you may have the right to:

  • Access or update your personal information
  • Request deletion of your data
  • Opt out of marketing emails
  • Withdraw consent at any time

To exercise your rights, please contact us at info@theurbansisters.com.

6. Cookies

We use cookies to enhance your experience. You can disable cookies through your browser settings, but some features of the website may not function properly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: info@theurbansisters.com
Phone: +961 3 988 772