We accept returns within 14 days of receiving your order. Items must be unworn, unused, and in their original packaging with all tags attached. Please note that certain items (such as accessories, swimwear, or sale items) may be final sale and not eligible for return.

If you are an international customer, please contact our customer care team at info@theurbansisters.com with your order number. We will provide you with detailed instructions and return shipping information. Please note that international return shipping costs are the responsibility of the customer.

To return or exchange an item:

1. Email our team at info@theurbansisters.com with your order number and reason for return/exchange.
2. We will share the return instructions and shipping label (if applicable).
3. Once received and inspected, we will process your refund or send the replacement item.

Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. You can view available shipping options at checkout.

If you wish to cancel your order, please contact us within 24 hours of placing it at info@theurbansisters.com /009613988772]. After this time, your order may already be processed and shipped, and in this case, our return policy will apply.

Delivery times vary based on your location:

• Domestic orders: 2–5 business days
• International orders: 5–12 business days

Once your order ships, you will receive a tracking number to monitor its progress.

Our customer care team is here to help. You can reach us at info@theurbansisters.com or via our contact form, and we will get back to you within 24–48 hours.